Foreword / by David Bonnstetter
Introduction: The man who was surrounded by idiots
Communication happens on the listener's terms
Why are we they way we are?
An introduction to the system
Red behavior: how to recognize a real alpha and avoid getting in his way
Yellow behavior: how to recognize someone whose head is in the clouds and get him back to reality again
Green behavior: why change is so difficult and how to get around it
Blue behavior: in pursuit of perfection
No one is completely perfect: strengths and weaknesses
Learning new things: how to use what you've learned
Body language: why how you move matters: how to you really look?
A real-life example: the company party
how to understand everyone you meet
Adaptation: how to handle idiots (i.e., everyone who isn't like you)
How to deliver really bad news: the challenge of speaking your mind
Who gets along and why it works: group dynamics at their finest
Written communication: how to evaluate someone when you can't meet in person
What makes us as mad as hell?: temperament can reveal everything about a person
Stress factors and energy thieves: what is stress?
A short reflection through history: people have always been like this
A quick little quiz to see what you've learned
A final example from everyday life: perhaps the most enlightening team project in the history of the world.